Last Updated: 28 October 2025

This Privacy Policy describes how Fansocial.app (“we,” “us,” “our”) collects, uses, stores, and protects your personal information when you use our platform, available at https://fansocial.app, and any related services (the “Services”).

By registering an account, you confirm you are over 18 years of age and that you have read, understood, and agree to this Privacy Policy.

1. Who We Are

Fansocial.app is a content creator platform operated by Madlinks Media Ltd, with its registered office at First Floor, 244 Edgware Road, London, W2 1DS.

For the purposes of data protection law, we are the “data controller” of your personal information.

2. Information We Collect

We collect information to provide, operate, and improve our Services. The information we collect depends on whether you are a Creator, a Fan, or a visitor.

A) Information You Provide Directly:

• Account Information: Name, email address, date of birth, username, password, and profile bio/picture.
• Creator-Specific Information:
• Identity Verification: Government-issued identification (e.g., passport, driver’s license) to verify your identity and age, as required by our Terms.
• Payout Information: Bank account details, tax information, and other financial details necessary to process payments to you. This is handled by our secure third-party payment processors.
• Content: All content you upload, post, or stream, including photos, videos, text, and messages, which may contain personal data. By posting content, you grant us the license as set out in our Creator Terms.
• Fan-Specific Information:
• Payment Information: Credit/debit card details or other payment information. This is collected and processed directly by our third-party payment processors; we do not store full card details on our servers.
• Interactions: Messages, comments, and other communications you send to Creators.
• Communications: Records of your communications with us for support or inquiries.

B) Information We Collect Automatically:

• Usage Data: Information about how you use the platform, such as pages you view, features you use, and the time and duration of your activities.
• Device Information: Your IP address, browser type, operating system, device identifiers, and other technical data.
• Cookies and Tracking Technologies: We use cookies and similar technologies to maintain your login session, remember your preferences, and analyse site traffic. You can manage your cookie preferences in your browser settings.

3. How We Use Your Information

We use your personal information for the following purposes, based on our contractual obligations to you, our legitimate business interests, and legal compliance:

Purpose of Use	Legal Basis
To create and manage your account.	Performance of a Contract.
To verify your identity and age (especially for Creators).	Legal Obligation & Legitimate Interest (preventing fraud and ensuring user safety).
To process payments and payouts.	Performance of a Contract.
To display content and facilitate interactions between Creators and Fans.	Performance of a Contract.
To provide customer support.	Performance of a Contract & Legitimate Interest.
To send you service-related announcements (e.g., policy changes).	Legal Obligation & Performance of a Contract.
To personalise your experience and recommend content.	Legitimate Interest (improving our Services).
To promote our Services, which may include using your name/likeness (as per Creator Terms).	Consent (for Fans) / Legitimate Interest (for promoting our platform using Creator profiles).
To monitor, analyse, and improve our Services.	Legitimate Interest (business development).
To prevent fraud, protect our rights, and ensure safety and security.	Legitimate Interest & Legal Obligation.

4. How We Share Your Information

We do not sell your personal data. We share it only in the following circumstances:

• Between Users: As a core function of our service:
• To Fans: Creator usernames, profile information, and the content they post are shared with their subscribers and Fans.
• To Creators: Fan usernames and the messages they send are shared with the Creator they are interacting with.
• With Service Providers: We use trusted third parties to perform services on our behalf, including:
• Payment Processors (e.g., Stripe): To handle all financial transactions.
• Cloud Hosting Providers: To store our data.
• Analytics Providers: To understand platform usage.
• Identity Verification Services: To verify Creator identities.
• For Legal Reasons: We may disclose information if required by law, to protect our rights, or to investigate fraud or other wrongdoing.
• Business Transfers: In the event of a merger, sale, or transfer of our assets, your information may be transferred to the new entity.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

• Account Data: We retain your account data for as long as your account is active. Upon deletion, data is anonymised or deleted in accordance with our data retention policy, subject to legal holds.
• Financial Records: We are required to retain financial transaction records for 7 years for HMRC and other legal compliance in the UK.
• Content: Content you post may remain on the platform after account deletion if it has been shared with other users, as per the licenses granted in our Terms and Conditions.

6. Your Data Protection Rights

Under UK data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal information.
• Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate.
• Your right to erasure – You have the right to ask us to delete your personal information in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at [email protected] to make a request.

7. International Transfers

Your data is processed within the UK and the European Economic Area (EEA). However, some of our service providers may be located outside the UK. In such cases, we will ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement, to protect your data.

8. Age Restriction

Our Services are strictly for individuals aged 18 and over. We do not knowingly collect data from children. If we learn that we have collected personal data from a person under 18, we will delete that information immediately. Users are responsible for ensuring they meet the age requirement.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. Your continued use of the Services after any change constitutes your acceptance of the new Privacy Policy.

10. How to Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Data Protection Officer

Madlinks Media Ltd

First Floor, 244 Edgware Road

London, W2 1DS

Email: [email protected]

You also have the right to lodge a complaint with a supervisory authority, in the UK this is the Information Commissioner’s Office (ICO).